FAQ — The Butter Crew | Toast POS Managed Support Questions

Question 1

What exactly does The Butter Crew do?

Accepted Answer

We are a fully managed Toast POS support team for franchise operators and multi-location restaurant groups. Think of us as your outsourced restaurant technology department — we handle menu programming, price updates, online ordering management, new location openings, third-party delivery integrations, and ongoing day-to-day support so your team never has to deal with tech headaches.

Question 2

Who is The Butter Crew built for?

Accepted Answer

We specialize in franchise operators and multi-location restaurant groups running Toast POS. If you have two locations or two hundred, we scale with you.

Question 3

How do I get started?

Accepted Answer

Fill out our Get a Quote form and we will respond within one business day. We will schedule a short discovery call to understand your current setup, number of locations, and pain points — then put together a custom proposal.

Question 4

Do you require a long-term contract?

Accepted Answer

We offer both month-to-month and annual agreements. Most clients choose annual for the best rate, but we are flexible. There are no setup fees or hidden costs — pricing is flat and predictable.

Question 5

What does your response time look like?

Accepted Answer

Our average first response is under 4 minutes during business hours. For critical issues — like a terminal down during a dinner rush — we treat those as emergencies and respond immediately. We also offer 24/7 coverage for clients who need it.

Question 6

Do you handle new restaurant openings?

Accepted Answer

Yes — new restaurant openings (NROs) are one of our core specialties. We manage the full technology launch checklist: hardware setup coordination, menu build, online ordering configuration, third-party delivery activation, staff training support, and day-one go-live monitoring. We have opened hundreds of locations and know exactly what can go wrong.

Question 7

Which third-party delivery platforms do you support?

Accepted Answer

We manage integrations with DoorDash, Uber Eats, and Grubhub — including menu syncing, item availability, pricing updates, and troubleshooting order flow issues between the delivery platforms and your Toast system.

Question 8

Can you manage menu changes across all our locations at once?

Accepted Answer

Absolutely. Multi-location menu management is one of the most common reasons clients come to us. We handle system-wide price updates, LTO rollouts, 86'd item management, and menu restructuring across your entire portfolio — accurately and fast.

Question 9

Do you handle Toast Payroll and HR?

Accepted Answer

Yes. We support Toast Payroll configuration, pay period setup, tip pooling rules, and troubleshooting payroll discrepancies. We also assist with Toast HR and scheduling setup for clients using those modules.

Question 10

How is pricing structured?

Accepted Answer

Pricing is based on the number of locations and the scope of services you need. We offer tiered flat-rate plans so you always know what you are paying. Request a quote and we will send a custom proposal within one business day.

Question 11

Are you a Toast reseller or authorized partner?

Accepted Answer

We are an independent managed services provider specializing in Toast POS. We are not a reseller — we do not sell Toast hardware or software licenses. We work alongside Toast's own support to provide the hands-on, dedicated management that Toast's standard support does not offer.

Question 12

What if we already have an internal IT team?

Accepted Answer

Many of our clients have internal IT teams. We complement them by handling the restaurant-technology-specific work — Toast configuration, menu management, delivery integrations — so your IT team can focus on infrastructure, networking, and broader systems. We work well alongside existing teams.

Question 13

Do you work with restaurants outside of Florida?

Accepted Answer

Yes. While we are based in Miami, we work with restaurant groups across the United States. Our support is fully remote, which means we can manage your Toast system from anywhere — and we do.

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